Customer Success Manager

Who are we?

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Demoleap is a beautifully simple solution for better sales discovery and live sales demos. It is the first-ever platform to harness the power of advanced technologies to guide sellers in real-time on what to demo, say or ask.

If you love working with people to achieve success and are passionate about the world of SaaS sales, Demoleap is looking for an engaging, outgoing, and human-centered person.

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What are some of the things you do on a day-to-day basis

• Take ownership of new accounts and manage their onboarding.
• Build strong relationships with our clients to understand their needs and ensure their success with Demoleap.
• Serve as the main point of contact throughout onboarding. 
• Lead the customer support effort.  
• Work with customers to build their most valuable processes into Demoleap and ensure there is a clear end-user training plan to follow independently. 
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
• Build, own, and execute client success and onboarding plans.
• Creative approaches to problem-solving.

Requirements:

Must-Have:

• 1.5+ years experience in a Project Management / Customer Success / Account Manager position - must. 
• Full Professional Proficiency in English.
• Superb written and verbal communication skills.
• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Ability to work in a high volume environment.
• Positive attitude, empathy, and high energy.

Advantage: 

• Worked in a SaaS company in a customer-facing role.
• Software implementation background.
• Basic understanding of Web development (Javascript, HTML, CSS).
• Worked with Salesforce CRM. 

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